Power-sentry COMPASS 4 User Manual

Getting Started with Newpoint ™ Compass 4.0 also includes the Technical Support Guide Newpoint Technologies, Inc. 13 Red Roof Lane Newpoint

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 10New in this Release Newpoint Compass builds on the strengths of its

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 11 The Compass Device Wizard asks you simple questions, and then conf

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 12Upgrade Information Important Information for Upgrading Compass Fro

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 13• The following files are protected during an upgrade or re-installa

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 14 Important Notes There is very little reason to upgrade a driver tha

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 15The utility configures the visibility and sensitivity attributes for

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 16Installing Newpoint Compass Directory Structure During installation

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 17 Directory Contents \gms • Newpoint Compass Draw optional graphics

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 18Hardware Requirements & Recommended Settings Processor Pentium

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 19 Note The minimum processor speed and installed RAM required to sup

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 2January, 2001 Newpoint ™ Compass software provides monitoring and con

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 20Installing Newpoint Compass Installing from the Newpoint Compass CD-

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 21 Figure 5 Welcome to Installation It is especially important to cl

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 22 Figure 7 Enter User Information If you are installing the program

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 23Both keys are 25-pin standard IBM PC serial / parallel port adapters

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 24 Figure 9 Select Installation Type Complete: Select the default t

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 25Installation Components These components are installed from the stan

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 26 Figure 11 Enter System Super-User Newpoint Compass provides addi

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 27 Figure 12 The Windows Registry Editor Figure 13 Sel

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 28 For easiest access to the program, the installation process also

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 29 Figure 15 Important Information! IMPORTANT! Reboot your comput

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 3A Welcome from the President Welcome to the Newpoint family. This Gu

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 30Installing the Apache Web Server (optional) Figure 16 Apache Web S

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 31 Figure 17 DNS Settings for Windows NT

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 32 Figure 18 DNS Settings for Windows 2000

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 33Installing Adobe Acrobat 4 (optional) Figure 19 Adobe Installatio

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 34 Figure 21 Select Installation Location Click on Next to accept the

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 35 Note Adobe Acrobat Reader is distributed free of charge on this CD.

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 36Reinstalling Newpoint Compass In rare instances, you may need to rei

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 37 WARNING!! The files below are protected during upgrade or re-insta

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 38Installing Your Rainbow Key Newpoint Compass uses a security key to

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 39 Note This path to the dglsetup executable file is only applicable i

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 4Contacting Newpoint Technologies Newpoint Technologies Headquarters

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 40Modifying Port Settings During installation, the Sentinel Driver loc

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 41The Newpoint Device Library Newpoint Technologies includes a collect

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 42Installing Library Drivers Figure 26 Device Library Installation W

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 43 Figure 27 Identify Install Source In some cases, you may want to

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 44 Figure 28 Select Device Drivers Click on each driver you want to i

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 45Driver Upgrades The installation program determines if there is a dr

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 46Errors Occasionally, you may encounter the following issues as you a

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 47Device Library Contents and File Structure The Device Library contai

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 48Current Device Library, by Module ID The following devices are inclu

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 49 ID Driver Supported Models 1036 Scientific Atlanta Switch 7630A L

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 5Contents A WELCOME FROM THE PRESIDENT...

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 50Logging Into and Exiting the System This section details how to star

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 51Stopping and Starting Compass Administrator Open Newpoint Compass us

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 52 Notes We recommend that you close all Compass clients before resta

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 53 IMPORTANT NOTES Windows NT maintains its own Event Log, that recor

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 54As you initiate Compass, you may see the following message: Current

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 55Changing Node States from the Administrator Figure 30 Change Comp

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 56 Figure 31 The Node State Change Log If there are any problems ope

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 57 Notes The Edit and Runtime-Config menu options on the Administrato

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 58Configuring the System There are several tasks you must complete in

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 59Newpoint Technical Support This section details Newpoint policies an

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 6MAINTENANCE PLANS - COMPASS LICENSED SOFTWARE...

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 60System Support vs. Consulting Services and Tutorials • System Sup

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 61How do we provide support? This section describes how we provide tec

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 62Problem Prioritization and Resolution Goals We will attempt to resol

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 63Support is a Collaborative Process Technical Support can be a diffic

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 64Before you call for support, review the checklist below to further d

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 65 Maintenance Plans - Compass Licensed Software Software Maintenance

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 66Terms and Conditions 1. The table above represents options for Compa

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 6713. Training discounts apply to a maximum of five classes within the

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 68

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 69Windows Navigation Conventions Windowing and Window Elements A w

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 7About this Guide This Guide provides information and procedures requi

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 70Execute buttons perform control functions. When an Execute button is

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 71Navigating in Newpoint Compass Newpoint Compass uses Windows NT

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 72Pop-up List Button: Click on the button to display a pop-up list of

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 73Maintenance & Troubleshooting Computer Failure The first disp

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 74Using the DataScope to Detect Problems The Newpoint Compass DataScop

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 75 Figure 33 DataScope Viewer Output Notes The Viewer is supported

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 76Tips & FAQ's Check out the Newpoint website! Figure 34 Ne

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 77Software Issues This section addresses open software issues that you

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 78If Norton Utilities is loaded on the same PC, and the Global DB Size

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 79Frequently Asked Questions Question: How do I change my Newpoint C

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 8Document Conventions The following conventions are used throughout th

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 80Question: How can I confirm which version of the Newpoint Console is

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 81Question: Where are the Alarm and Event Log files stored? Answer: Al

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 82Question: For some reason, system drivers seem to be stuck in a loop

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 83FAX - Technical Support Checklist To expedite the resolution of your

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 84Installation Parameters As you install and configure Newpoint Compas

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 85 System Hardware (Machine Name _______________________ ) Minimum Re

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 86 Installation q 3.0 q Other Newpoint Compass Version Blue key (Com

Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01 9About the Program Figure 2 Sample Compass Console What’s in the b